View the Agenda

March 15, 2023
1:00 PM - 2:00 PM
1:00 PM - 2:00 PM (EDT)
 
 
Workforce Agility
2:00 PM - 2:10 PM
2:00 PM - 2:10 PM (EDT)
 
Dee Anthony
 
2:10 PM - 2:35 PM
2:10 PM - 2:35 PM (EDT)

With hybrid work now the mainstream, why are there so many variations in how it is implemented? What does a hybrid worker really need, and what will the future of hybrid work look like.  As with everything, we will see evolutions in the way people work and new roles that will emerge in the workforce. Are you ready to embrace the future?

Iain Fisher
 
2:35 PM - 2:40 PM
2:35 PM - 2:40 PM (EDT)
 
 
 
2:40 PM - 2:50 PM
2:40 PM - 2:50 PM (EDT)

We moved from the Great Resignation to a trend of “quiet quitting” and worker restraint, so how do you ensure employees are really engaged and productive? This session will provide a case study from Workplace and Workforce Experience Assessments, which evaluate what services your workers value and how your workplace compares to similar companies from a cost, quality and productivity perspective. This analysis can help leaders set priorities for IT/business roadmaps, resource allocation, talent retention, informed cost optimization and more.

Tammie Pinkston
Redesign How You Operate - Adaptive Organization
2:55 PM - 3:25 PM
2:55 PM - 3:25 PM (EDT)

Following the pandemic and the Great Resignation, enterprises are balancing the need for in-person collaboration while trying to retain the flexibility necessary to attract, grow and retain top digital talent. As such, ways of working are rapidly changing, requiring technology and people care leaders to adapt quickly. A panel of advisors, practitioners and leaders will discuss how hybrid work and talent models are changing across industries and the technologies and strategies you should be considering.

Andy Miears Shannon Clark Jamie Feuerborn Tina R Walker Michael Chan
Redesign How You Operate - Adaptive Organization
3:30 PM - 3:50 PM
3:30 PM - 3:50 PM (EDT)

Let's face it, the pandemic gave us a knock-out punch. As resilient leaders, we need to get back up and make sure we are taking good care of both the people we serve and our teams coming back to work. There is a significant business case for mentoring to drive employee engagement, build a sense of belonging that is crucial to mental health + wellbeing, increase diversity and so much more.  Mentoring (and sponsorship) is often a pay-it-forward chain benefiting all parties. Did you know that people who mentored were promoted 6x more in a study? Mentees 5x more and retention rates were 20% higher saving the company over 6.4 million dollars.  Did you know that people managers who are mentored showed an 84% increase in productivity vs 24% who just went through manager training? But how do you build and structure a sustainable internal or external program? That is what we will be speaking about in this highly interactive session with Julie Kantor, Director at ISG Enterprise Change. 

Julie Kantor
Redesign How You Operate - Adaptive Organization
3:50 PM - 4:10 PM
3:50 PM - 4:10 PM (EDT)

These sessions provide hands-on demonstrations of innovative and cutting-edge technologies that are helping to shape the future of business.

 
 
4:10 PM - 5:10 PM
4:10 PM - 5:10 PM (EDT)

Entrepreneurs behind innovative solutions will each present pitches on why their technology is best and how it will add the most value to business. After some tough questions from our judges, the audience will have their chance to vote on which technology they are more likely to implement within their own organizations. Who should win this startup challenge?

Dee Anthony Wagner Denuzzo Brian Thompson Tina R Walker Dakota LaFee David Lopez Michael Samuels Bozhanka Vitanova
Redesign How You Operate - Adaptive Organization
5:10 PM - 5:20 PM
5:10 PM - 5:20 PM (EDT)
 
 
 
5:20 PM - 6:30 PM
5:20 PM - 6:30 PM (EDT)
 
 
 
March 16, 2023
8:30 AM - 9:00 AM
8:30 AM - 9:00 AM (EDT)
 
 
 
9:00 AM - 9:05 AM
9:00 AM - 9:05 AM (EDT)
 
Dee Anthony
 
9:05 AM - 9:35 AM
9:05 AM - 9:35 AM (EDT)

Advanced organizations are sensing the need for a more dynamic and fluid workforce strategy to meet the complexities of today’s business environment with greater adaptability. The forcing functions of an interconnected world are demanding new ways of working and sparking the reinvention of Human Capital as a currency of exponential value creation in competitive markets. 

During this session, participants will learn about new concepts in workforce development and how to design a talent architecture that’s congruent with current shifts in demographics, talent pools, the skills-based economy, AI platforms, and the workplace itself. Key topics will include:
•    Organizational Critical Capabilities as the driver of value creation
•    Work Design and the composition of an adaptable workforce
•    HR technologies that are transforming the workplace
•    The development of an ecosystem that integrates for agility and innovation
 

Dee Anthony Wagner Denuzzo
Redesign How You Operate - Adaptive Organization
9:40 AM - 10:10 AM
9:40 AM - 10:10 AM (EDT)

Dynamic economic environment, new patterns of work, and changing labor market – the workplace is going through a transformation. At the same time, the workplaces of the future demand a balancing act to manage both employee expectations and business outcomes. 

A new approach is needed that fosters collaboration, experience, communication, and long-term trust. Sustainable workplace models blend enterprise vision and policies with socio-economic and environmental responsibilities while enabling a productive work environment for everyone. Join us to discuss cultivating an experiential, sustainable, and digitally dexterous workplace.

Rakshit Ghura
Redesign How You Operate - Adaptive Organization
10:15 AM - 10:45 AM
10:15 AM - 10:45 AM (EDT)

The cybersecurity landscape continues to be top of mind for the C-Suite and Board of Directors alike due to the flurry of breaches amassing millions in lost revenue, operational disruption, reputation damage, and costly fines. Many companies are asking themselves if they have the requisite cybersecurity strategy and approach to withstand the next wave of sophisticated attacks. As such, the security model called Zero Trust is beginning to take hold whereby the premise focuses on an identity centric approach that is continuously validated. Zero Trust assumes there is no implicit trust granted to users or devices and therefore embeds the concept of “never trust and always verify”. We’ll discuss the origins of Zero Trust and how to embark on this journey with a cohesive strategy that brings value to your organization.

Phil Quitugua Rob Hornbuckle
Redesign How You Operate - Adaptive Organization
10:45 AM - 11:00 AM
10:45 AM - 11:00 AM (EDT)

These sessions provide hands-on demonstrations of innovative and cutting-edge technologies that are helping to shape the future of business.

 
 
11:00 AM - 11:05 AM
11:00 AM - 11:05 AM (EDT)
 
 
 
11:05 AM - 11:15 AM
11:05 AM - 11:15 AM (EDT)

A positive employee experience is central to today’s people challenges of motivating employees, enabling efficiency, avoiding employee burnout and retaining talent. 
We will discuss effective approaches to EX in the workplace, including:
•    Having the right technology in place to measure the experience and how data is critical to improving the experience
•    Being clear on the outcome you are trying to drive
•    How we see employee experience evolving in the future

Greg Vickrey
Engage Your People - Employee Experience
11:20 AM - 11:50 AM
11:20 AM - 11:50 AM (EDT)

Many employees who made impulsive moves during the pandemic are having second thoughts, and so are many employers. To navigate a changing labor landscape and a shift in employee mindset, HR and workplace teams need to shift focus, too. But in what direction? Join this panel of ISG thought leaders and industry experts as they discuss the Great Resignation, the Great Regret and how to ensure you are offering a next generation employee experience with value propositions to retention and improve the employee and customer experience.

Doug Teachey Ryan McEleney Josh Mitchell Tracie Sponenberg Ben Teusch
Engage Your People - Employee Experience
11:55 AM - 12:25 PM
11:55 AM - 12:25 PM (EDT)

The shift from the traditional workplace to hybrid and distributed workforces has seen firms starting to become more reliant on AI and latest Digital trends to enhance the overall workforce experience. This panel of industry business leaders will discuss how their companies are starting to explore these areas and incorporate them within their workplace strategies with an experience first design principle to navigate today’s challenges and dynamic environment. 

Prashant Kelker Javier Ponce Suarez Layla Crisman Bhavin Shah Spencer Slattery
Engage Your People - Employee Experience
12:25 PM - 1:25 PM
12:25 PM - 1:25 PM (EDT)
 
 
 
1:20 PM - 1:25 PM
1:20 PM - 1:25 PM (EDT)
 
 
 
1:25 PM - 1:35 PM
1:25 PM - 1:35 PM (EDT)

The COVID-19 pandemic has changed the way we work forever. We are now living in a world where remote working is becoming the norm and it has had an enormous impact on our productivity, employees, and outcomes. With the rise of unstructured and structured work, synchronous and asynchronous work have begun to emerge as well. This new model of working has not only changed the way people collaborate but also how businesses operate. Companies are now more focused on creating a flexible environment that allows employees to work when they can be most productive while still achieving great outcomes. It's time that we embrace this new reality and learn how to make it work for us.

Dee Anthony
Become Change Capable - Hybrid Ways of Working
1:40 PM - 2:10 PM
1:40 PM - 2:10 PM (EDT)

Building change resiliency and change capability within your workforce is a critical success factor to achieving desired results. Reactions to change are predictable, manageable and follow patterns that can be addressed. Armed with this knowledge, we can widen the options or define the future state in ways that are relevant and inspirational to individuals.  In other words, it may not be business as usual.  We need to meet people where they are which requires us to seek their input and get creative.  We will learn from colleagues and other attendees how they are building change capable organizations and capturing the benefit!

Tammie Pinkston Alison Brown Tamar Cohen Mat Triebner
Become Change Capable - Hybrid Ways of Working
2:15 PM - 2:25 PM
2:15 PM - 2:25 PM (EDT)

In today’s world, companies are constantly looking for ways to increase their employees and systems via productivity. One way to do this is inspecting what you expect. 
While measuring productivity has been easy for structed and front-line workers, i.e. # things produced per period of time, the measurement of productivity in general has been difficult as more and more workers are performing unstructured tasks.
Compounding this difficulty is the new normal where work can be synchronous or asynchronous leading to more complexity in measuring productivity and complicating the technology needed to support both structured and unstructured either synchronously or asynchronously. 

In this session, you’ll discover methods of how to define what to expect and ways to inspect the outcomes.

Dee Anthony
Do More with Less - Technology Driven Productivity
2:25 PM - 2:40 PM
2:25 PM - 2:40 PM (EDT)

These sessions provide hands-on demonstrations of innovative and cutting-edge technologies that are helping to shape the future of business.

 
 
2:40 PM - 2:45 PM
2:40 PM - 2:45 PM (EDT)
 
 
 
2:45 PM - 2:55 PM
2:45 PM - 2:55 PM (EDT)

The power and value of Automation solutions continues to rapidly increase.  Today’s Conversational AI and AIOps Platforms provide unprecedented capabilities to automate routine and mundane tasks so your people can focus on higher-value activities.  From back office business operations to customer contact centers to internal IT operations, today’s Automation solutions can bring substantial, long-term efficiencies in a matter of weeks and months rather than months and years.  Attendees will walk away with an understanding of today’s Automation and how it can quickly bring significant value to their organization.

Brian Thompson
Do More with Less - Technology Driven Productivity
3:00 PM - 3:30 PM
3:00 PM - 3:30 PM (EDT)

The year 2022 witnessed the introduction of new age tools and technologies in the digital workplace, empowering businesses to meet their objectives and adapt to hybrid working model. Artificial intelligence (AI) and automation are deemed indispensable in boosting productivity and enriching the employee experience. However, as the modern workplace is evolving, technology experts are striving to identify optimal strategies and best practices. 

Join us in a conversation on constructing a digital workspace with zero incidents, utilizing intelligent automation to optimize IT operations and enhance employee productivity.

Brian Marranzini George Murphy
Do More with Less - Technology Driven Productivity
3:35 PM - 4:05 PM
3:35 PM - 4:05 PM (EDT)

Layers of Artificial Intelligence are providing insights that have gone beyond decision making – and changing how organizations manage and organize tasks and information. Business process are turning less linear, moving into simultaneous and asynchronous loops of activities and decision making – executed by hybrid and distributed workforces.  This panel of industry experts will discuss how their companies are utilizing AI, analytics and automation to promote a technology-fueled workplace thriving with innovation and streamlined collaboration.
* Where can you implement technology to facilitate collaboration, allowing teams to work more efficiently and effectively?
* Where can AI, automation and virtual reality augment process and decision making?
* How can systems of prediction and judgement reduce manual workload, freeing up time and organizational brain power to think and create?

Prashant Kelker Ian Carter David david.mitchell@isg-one.com Mary Patry
Do More with Less - Technology Driven Productivity
4:10 PM - 5:10 PM
4:10 PM - 5:10 PM (EDT)

Many conferences and summits are good networking events, this session however will turn information into action.  Through a moderated design thinking workshop, ISG will lead the event through a session where every attendee can leave with actionable outputs customized to your own organization. using a mass customized approach, we will walk through a co-creation methodology where you will translate what you've seen, heard and experienced into something real for your organization to make real change.

Dee Anthony Iain Fisher
 
5:10 PM - 5:30 PM
5:10 PM - 5:30 PM (EDT)
 
 
 
March 15, 2023
1:00 PM - 2:00 PM
1:00 PM - 2:00 PM (EDT)
REGISTRATION & LUNCH
 
 
2:00 PM - 2:10 PM
2:00 PM - 2:10 PM (EDT)
Chairman's Welcome
 
Dee Anthony
2:10 PM - 2:35 PM
2:10 PM - 2:35 PM (EDT)
ISG PREDICTS: What does the Future of Work look like in 2030 and Beyond

With hybrid work now the mainstream, why are there so many variations in how it is implemented? What does a hybrid worker really need, and what will the future of hybrid work look like.  As with everything, we will see evolutions in the way people work and new roles that will emerge in the workforce. Are you ready to embrace the future?

Iain Fisher
2:35 PM - 2:40 PM
2:35 PM - 2:40 PM (EDT)
THEME: Adaptive Organization - Redesign How You Operate
 
 
2:40 PM - 2:50 PM
2:40 PM - 2:50 PM (EDT)
ISG INSIGHTS: Better Understand What Your Employees Truly Value and the Results of Those Investments

We moved from the Great Resignation to a trend of “quiet quitting” and worker restraint, so how do you ensure employees are really engaged and productive? This session will provide a case study from Workplace and Workforce Experience Assessments, which evaluate what services your workers value and how your workplace compares to similar companies from a cost, quality and productivity perspective. This analysis can help leaders set priorities for IT/business roadmaps, resource allocation, talent retention, informed cost optimization and more.

Tammie Pinkston
2:55 PM - 3:25 PM
2:55 PM - 3:25 PM (EDT)
PANEL: Adapting to Changing Talent Models and Hybrid Work

Following the pandemic and the Great Resignation, enterprises are balancing the need for in-person collaboration while trying to retain the flexibility necessary to attract, grow and retain top digital talent. As such, ways of working are rapidly changing, requiring technology and people care leaders to adapt quickly. A panel of advisors, practitioners and leaders will discuss how hybrid work and talent models are changing across industries and the technologies and strategies you should be considering.

Andy Miears Shannon Clark Jamie Feuerborn Tina R Walker Michael Chan
3:30 PM - 3:50 PM
3:30 PM - 3:50 PM (EDT)
8 Steps to Launching a World Class Mentoring 2.0 Program

Let's face it, the pandemic gave us a knock-out punch. As resilient leaders, we need to get back up and make sure we are taking good care of both the people we serve and our teams coming back to work. There is a significant business case for mentoring to drive employee engagement, build a sense of belonging that is crucial to mental health + wellbeing, increase diversity and so much more.  Mentoring (and sponsorship) is often a pay-it-forward chain benefiting all parties. Did you know that people who mentored were promoted 6x more in a study? Mentees 5x more and retention rates were 20% higher saving the company over 6.4 million dollars.  Did you know that people managers who are mentored showed an 84% increase in productivity vs 24% who just went through manager training? But how do you build and structure a sustainable internal or external program? That is what we will be speaking about in this highly interactive session with Julie Kantor, Director at ISG Enterprise Change. 

Julie Kantor
3:50 PM - 4:10 PM
3:50 PM - 4:10 PM (EDT)
NETWORKING BREAK & INNOVATION LABS

These sessions provide hands-on demonstrations of innovative and cutting-edge technologies that are helping to shape the future of business.

 
4:10 PM - 5:10 PM
4:10 PM - 5:10 PM (EDT)
ISG Startup Challenge

Entrepreneurs behind innovative solutions will each present pitches on why their technology is best and how it will add the most value to business. After some tough questions from our judges, the audience will have their chance to vote on which technology they are more likely to implement within their own organizations. Who should win this startup challenge?

Dee Anthony Wagner Denuzzo Brian Thompson Tina R Walker Dakota LaFee David Lopez Michael Samuels Bozhanka Vitanova
5:10 PM - 5:20 PM
5:10 PM - 5:20 PM (EDT)
Chairman's Close Day 1
 
 
5:20 PM - 6:30 PM
5:20 PM - 6:30 PM (EDT)
Welcome Reception
 
 
March 16, 2023
8:30 AM - 9:00 AM
8:30 AM - 9:00 AM (EDT)
REGISTRATION & BREAKFAST
 
 
9:00 AM - 9:05 AM
9:00 AM - 9:05 AM (EDT)
Chairman's Welcome
 
Dee Anthony
9:05 AM - 9:35 AM
9:05 AM - 9:35 AM (EDT)
The Dynamic Talent Strategy: Leading Human Capital through Ecosystems

Advanced organizations are sensing the need for a more dynamic and fluid workforce strategy to meet the complexities of today’s business environment with greater adaptability. The forcing functions of an interconnected world are demanding new ways of working and sparking the reinvention of Human Capital as a currency of exponential value creation in competitive markets. 

During this session, participants will learn about new concepts in workforce development and how to design a talent architecture that’s congruent with current shifts in demographics, talent pools, the skills-based economy, AI platforms, and the workplace itself. Key topics will include:
•    Organizational Critical Capabilities as the driver of value creation
•    Work Design and the composition of an adaptable workforce
•    HR technologies that are transforming the workplace
•    The development of an ecosystem that integrates for agility and innovation
 

Dee Anthony Wagner Denuzzo
9:40 AM - 10:10 AM
9:40 AM - 10:10 AM (EDT)
Designing the Future of Work – Experience, Sustainability, and Dexterity

Dynamic economic environment, new patterns of work, and changing labor market – the workplace is going through a transformation. At the same time, the workplaces of the future demand a balancing act to manage both employee expectations and business outcomes. 

A new approach is needed that fosters collaboration, experience, communication, and long-term trust. Sustainable workplace models blend enterprise vision and policies with socio-economic and environmental responsibilities while enabling a productive work environment for everyone. Join us to discuss cultivating an experiential, sustainable, and digitally dexterous workplace.

Rakshit Ghura
10:15 AM - 10:45 AM
10:15 AM - 10:45 AM (EDT)
ISG PREDICTS: A Pragmatic Approach to a Zero Trust Journey

The cybersecurity landscape continues to be top of mind for the C-Suite and Board of Directors alike due to the flurry of breaches amassing millions in lost revenue, operational disruption, reputation damage, and costly fines. Many companies are asking themselves if they have the requisite cybersecurity strategy and approach to withstand the next wave of sophisticated attacks. As such, the security model called Zero Trust is beginning to take hold whereby the premise focuses on an identity centric approach that is continuously validated. Zero Trust assumes there is no implicit trust granted to users or devices and therefore embeds the concept of “never trust and always verify”. We’ll discuss the origins of Zero Trust and how to embark on this journey with a cohesive strategy that brings value to your organization.

Phil Quitugua Rob Hornbuckle
10:45 AM - 11:00 AM
10:45 AM - 11:00 AM (EDT)
NETWORKING BREAK & INNOVATION LABS

These sessions provide hands-on demonstrations of innovative and cutting-edge technologies that are helping to shape the future of business.

 
11:00 AM - 11:05 AM
11:00 AM - 11:05 AM (EDT)
THEME: Employee Experience - Engage Your People
 
 
11:05 AM - 11:15 AM
11:05 AM - 11:15 AM (EDT)
ISG INSIGHTS: Designing the Next Generation Employee Experience

A positive employee experience is central to today’s people challenges of motivating employees, enabling efficiency, avoiding employee burnout and retaining talent. 
We will discuss effective approaches to EX in the workplace, including:
•    Having the right technology in place to measure the experience and how data is critical to improving the experience
•    Being clear on the outcome you are trying to drive
•    How we see employee experience evolving in the future

Greg Vickrey
11:20 AM - 11:50 AM
11:20 AM - 11:50 AM (EDT)
PANEL: The Great Resignation to the Great Regret, What’s Next?

Many employees who made impulsive moves during the pandemic are having second thoughts, and so are many employers. To navigate a changing labor landscape and a shift in employee mindset, HR and workplace teams need to shift focus, too. But in what direction? Join this panel of ISG thought leaders and industry experts as they discuss the Great Resignation, the Great Regret and how to ensure you are offering a next generation employee experience with value propositions to retention and improve the employee and customer experience.

Doug Teachey Ryan McEleney Josh Mitchell Tracie Sponenberg Ben Teusch
11:55 AM - 12:25 PM
11:55 AM - 12:25 PM (EDT)
AI and Digital Transformation in the Evolution of Employee Experience – Liberating People Potential

The shift from the traditional workplace to hybrid and distributed workforces has seen firms starting to become more reliant on AI and latest Digital trends to enhance the overall workforce experience. This panel of industry business leaders will discuss how their companies are starting to explore these areas and incorporate them within their workplace strategies with an experience first design principle to navigate today’s challenges and dynamic environment. 

Prashant Kelker Javier Ponce Suarez Layla Crisman Bhavin Shah Spencer Slattery
12:25 PM - 1:25 PM
12:25 PM - 1:25 PM (EDT)
LUNCH
 
 
1:20 PM - 1:25 PM
1:20 PM - 1:25 PM (EDT)
THEME: Hybrid Ways of Working - Become Change Capable
 
 
1:25 PM - 1:35 PM
1:25 PM - 1:35 PM (EDT)
ISG INSIGHTS: Human Digital Ways of Working in a Post Pandemic Workplace

The COVID-19 pandemic has changed the way we work forever. We are now living in a world where remote working is becoming the norm and it has had an enormous impact on our productivity, employees, and outcomes. With the rise of unstructured and structured work, synchronous and asynchronous work have begun to emerge as well. This new model of working has not only changed the way people collaborate but also how businesses operate. Companies are now more focused on creating a flexible environment that allows employees to work when they can be most productive while still achieving great outcomes. It's time that we embrace this new reality and learn how to make it work for us.

Dee Anthony
1:40 PM - 2:10 PM
1:40 PM - 2:10 PM (EDT)
PANEL: Building Change Capability: Head, Heart and Hands

Building change resiliency and change capability within your workforce is a critical success factor to achieving desired results. Reactions to change are predictable, manageable and follow patterns that can be addressed. Armed with this knowledge, we can widen the options or define the future state in ways that are relevant and inspirational to individuals.  In other words, it may not be business as usual.  We need to meet people where they are which requires us to seek their input and get creative.  We will learn from colleagues and other attendees how they are building change capable organizations and capturing the benefit!

Tammie Pinkston Alison Brown Tamar Cohen Mat Triebner
2:15 PM - 2:25 PM
2:15 PM - 2:25 PM (EDT)
ISG INSIGHTS: Measurement of Productivity

In today’s world, companies are constantly looking for ways to increase their employees and systems via productivity. One way to do this is inspecting what you expect. 
While measuring productivity has been easy for structed and front-line workers, i.e. # things produced per period of time, the measurement of productivity in general has been difficult as more and more workers are performing unstructured tasks.
Compounding this difficulty is the new normal where work can be synchronous or asynchronous leading to more complexity in measuring productivity and complicating the technology needed to support both structured and unstructured either synchronously or asynchronously. 

In this session, you’ll discover methods of how to define what to expect and ways to inspect the outcomes.

Dee Anthony
2:25 PM - 2:40 PM
2:25 PM - 2:40 PM (EDT)
NETWORKING BREAK & INNOVATION LABS

These sessions provide hands-on demonstrations of innovative and cutting-edge technologies that are helping to shape the future of business.

 
2:40 PM - 2:45 PM
2:40 PM - 2:45 PM (EDT)
THEME: Technology Driven Productivity - Do More with Less
 
 
2:45 PM - 2:55 PM
2:45 PM - 2:55 PM (EDT)
ISG INSIGHTS: Unleash Your Team’s Productivity With Today’s Automation

The power and value of Automation solutions continues to rapidly increase.  Today’s Conversational AI and AIOps Platforms provide unprecedented capabilities to automate routine and mundane tasks so your people can focus on higher-value activities.  From back office business operations to customer contact centers to internal IT operations, today’s Automation solutions can bring substantial, long-term efficiencies in a matter of weeks and months rather than months and years.  Attendees will walk away with an understanding of today’s Automation and how it can quickly bring significant value to their organization.

Brian Thompson
3:00 PM - 3:30 PM
3:00 PM - 3:30 PM (EDT)
Future of Productivity: Building a Zero Incident Digital Workplace

The year 2022 witnessed the introduction of new age tools and technologies in the digital workplace, empowering businesses to meet their objectives and adapt to hybrid working model. Artificial intelligence (AI) and automation are deemed indispensable in boosting productivity and enriching the employee experience. However, as the modern workplace is evolving, technology experts are striving to identify optimal strategies and best practices. 

Join us in a conversation on constructing a digital workspace with zero incidents, utilizing intelligent automation to optimize IT operations and enhance employee productivity.

Brian Marranzini George Murphy
3:35 PM - 4:05 PM
3:35 PM - 4:05 PM (EDT)
PANEL: Going Beyond Automation to an Intelligent Workplace

Layers of Artificial Intelligence are providing insights that have gone beyond decision making – and changing how organizations manage and organize tasks and information. Business process are turning less linear, moving into simultaneous and asynchronous loops of activities and decision making – executed by hybrid and distributed workforces.  This panel of industry experts will discuss how their companies are utilizing AI, analytics and automation to promote a technology-fueled workplace thriving with innovation and streamlined collaboration.
* Where can you implement technology to facilitate collaboration, allowing teams to work more efficiently and effectively?
* Where can AI, automation and virtual reality augment process and decision making?
* How can systems of prediction and judgement reduce manual workload, freeing up time and organizational brain power to think and create?

Prashant Kelker Ian Carter David david.mitchell@isg-one.com Mary Patry
4:10 PM - 5:10 PM
4:10 PM - 5:10 PM (EDT)
Turning Notes into Actions: Design Thinking

Many conferences and summits are good networking events, this session however will turn information into action.  Through a moderated design thinking workshop, ISG will lead the event through a session where every attendee can leave with actionable outputs customized to your own organization. using a mass customized approach, we will walk through a co-creation methodology where you will translate what you've seen, heard and experienced into something real for your organization to make real change.

Dee Anthony Iain Fisher
5:10 PM - 5:30 PM
5:10 PM - 5:30 PM (EDT)
Closing Reception