In today’s world, companies are constantly looking for ways to increase their employees and systems via productivity. One way to do this is inspecting what you expect. 
While measuring productivity has been easy for structed and front-line workers, i.e. # things produced per period of time, the measurement of productivity in general has been difficult as more and more workers are performing unstructured tasks.
Compounding this difficulty is the new normal where work can be synchronous or asynchronous leading to more complexity in measuring productivity and complicating the technology needed to support both structured and unstructured either synchronously or asynchronously. 

In this session, you’ll discover methods of how to define what to expect and ways to inspect the outcomes.