May 6 & 7, 2025 | New York City
Agenda
Day 01
Tuesday, May 6, 2025
- 12:30 PM
- 12:40 PM
- 1:00 PM
The next big disruption is not just about technology; it’s about unlocking the synergy between advanced AI systems and human ingenuity. Generative AI, autonomous platforms, and decision-augmentation tools are breaking boundaries, reshaping not only how we work but also what work means. With disruption comes responsibility. How do you prepare for a world where creativity, adaptability, and emotional intelligence are as critical as technical skills?
Summit Chair Stacey Cadigan will reveal key opportunities and actionable strategies to lead with purpose during this profound transformation. Discover exclusive insights from the ISG Survey on Industry Trends in HR Technology and learn how enterprises are prioritizing their next steps. Don't miss this opportunity to redefine the relationship between technology, humans and work.
- 1:35 PM
For many businesses, the pursuit of sustainable competitive advantage is the ultimate goal. At the heart of this advantage? People. In today's workforce, acquiring and retaining top talent is more challenging than ever-especially when up to 75% of employees report feeling unhappy or disengaged at work. This widespread disengagement costs the global economy more than $8.8 trillion annually in lost productivity, high turnover, and diminished business success. Talent must be a high priority for every leadership team.
Join bestselling author and ISG's Partner of Global Enterprise Change to discover proven strategies for engaging and retaining your best talent from her book Powered by Happy!
- 1:55 PM
The workplace has undergone a seismic shift, evolving from 40% remote pre-2020 to a thriving hybrid ecosystem. This transformation, powered by advancements in AI, has redefined collaboration, delivering a 76% ROI in productivity and employee satisfaction. Explore the key milestones of this evolution, including AI-driven solutions enhancing workflows, real-world success stories, and insights into the next phase of hybrid collaboration. Discover how organizations can continue to leverage AI to unlock innovation, foster creativity, and keep people connected.
- 2:30 PM
Explore what’s thriving and what’s falling short in the evolving landscape of workplace location strategies. How can leaders effectively navigate "Remote First" environments while addressing key factors like flexibility, accountability, and managing a distributed workforce? Discover how organizations can strike the right balance to achieve success. Are these approaches helping attract and retain top talent, or are they driving employees away? Gain insights from leading organizations and benchmarking studies to uncover the best practices for designing workplaces that empower your people and drive your company's success.
- 3:05 PM
In today’s rapidly evolving work environment—defined by hybrid models, digital transformation, and shifting employee expectations—organizations must rethink how they manage change. This session explores how modern workplace dynamics impact the way change is led, experienced, and sustained. This session brings together change leaders, and workplace strategists to discuss aligning OCM with the realities of today’s workforce. Our experts will share insights into leading with empathy, fostering resilience, and creating inclusive, adaptive cultures that thrive in the face of ongoing transformation.
- 3:25 PM
These sessions provide hands-on demonstrations of innovative and cutting-edge technologies that are helping to shape the future of business.
- 3:55 PM
A cyber-smart workforce is key to organizational security. Discover how to equip employees with the knowledge and tools to recognize, respond to, and mitigate threats—while fostering a culture of vigilance without fear.
- What are the major security threats that End Users need to be aware of?
- What metrics can you use to best measure security awareness?
- How should you use AI to monitor, track, and improve cybersecurity metrics?
- How can you instill a "security culture" within your organization?
- 4:15 PM
Brace yourself for the shifting sands of the modern workplace, where generational divides collide with the rise of AI. As millennials—armed with tech-savvy instincts—lead the charge in "The Great Resignation 2.0," older generations could find themselves grappling with a future dominated by artificial intelligence. Let’s unravel the explosive implications for the workforce of tomorrow.
- How are different generations responding to AI in the workplace, and what tensions does can this create?
- What specific challenges does AI present for workforce management, decision-making, and job evolution and how can you overcome them?
- How can business leaders navigate generational differences to ensure successful AI adoption?
- 4:50 PM
- 5:30 PM
Entrepreneurs behind innovative solutions will each present pitches on why their technology is best and how it will add the most value to business. After some tough questions from our judges, the audience will have their chance to vote on which technology you are more likely to implement within your own organizations. Who should win this startup challenge?
- 5:35 PM
- 6:30 PM
Day 02
Wednesday, May 7, 2025
- 9:00 AM
- 9:10 AM
- 9:30 AM
The integration of artificial intelligence (AI) in the workplace has accelerated rapidly, reshaping industries and transforming how work is performed. In 2024, predictions pointed to generative AI adoption, automation of routine tasks, and a shift towards creativity and strategy. How accurate were these forecasts?
David Menninger examines the alignment between predictions and reality while unveiling new forecasts for 2025 and 2026. Be the first to learn what’s next in the AI revolution and how your organization can stay ahead of the curve.
- 10:05 AM
In a world where your team is just a grid of faces on a screen, how do you create a culture that’s more than just Wi-Fi deep? Join Vantage Risk’s Chief Operating Officer, Justin Gress as he dives into the art and science of virtual employee engagement, sharing practical strategies to cultivate a resilient, high-performing culture in a remote-first world.
Discover why bringing people together—physically or virtually—isn’t just a nice-to-have but essential for team success. What powerful engagement hacks will help your employees thrive, build connections, and create an unstoppable workforce?
- 10:25 AM
These sessions provide hands-on demonstrations of innovative and cutting-edge technologies that are helping to shape the future of business.
- 10:45 AM
With the announcement of tariffs, ongoing trade negotiations, and the accompanying market reactions, the global economy is riskier and less predictable than it was two months ago. But global organizations still need to continue global delivery and the workplace has never been more globally distributed. In this session, join Doug Saylors for a look into ISG's market research on what impacts we're seeing in the IT service sector so far, and what impacts may emerge in the long run.
- 11:20 AM
Explore how AI is transforming the workplace by identifying both the best and worst use cases, leveraging real-world example studies to showcase its impact. Explore the evolution of technologies and roles, shedding light on how AI tools are enhancing productivity, fostering innovation, and presenting new challenges. Learn how to navigate these changes while ensuring ethical and effective adoption strategies.
- What new AI roles should you hire for, which should you develop, and which should you use service providers for?
- Which proven use cases should you pursue in the short-term?
- What technologies should you consider to reshape your work environment?
- 11:55 AM
In a data-driven digital workplace, decisions and processes are guided by data analytics to improve efficiency and effectiveness. Explore the challenges of adapting to a future where real-time data and accessibility are critical. Discuss how to overcome latency in data processing to create a more responsive and agile digital workplace, enabling instant decision-making and operational efficiency.
- 1:00 PM
- 1:30 PM
Top leaders are experiencing challenges navigating today’s highly disrupted economic and sociocultural landscape, fueled by divisive political discourse. It’s time to find ways to steer the conversation away from politics, along with identity-based conflict, to instead focus on creating a sense of connection, belonging and shared purpose among the employees who are feeling the weight of uncertain times. Debate on how enterprises talk about supporting colleagues, champion fairness, ensure inclusive leadership, and thriving culture that drives profitable growth.
- 1:50 PM
Organizations are facing challenges with employee engagement, teamwork, and retention. Perhaps the answer is shifting focus from where we work to how we work. How can you maximize your team's effectiveness with strategies that encourage intentional time for creative work, outcome-focused meetings, and meaningful collaboration? How can leveraging synchronous and asynchronous work strategies and utilizing technology enhance inclusivity, drive innovation, and transform team productivity in today’s evolving workplace?
- 2:25 PM
- 3:00 PM
Preparing the workforce for an AI-driven future requires a collaborative approach. Discuss critical skill gaps, continuous learning, and inclusive upskilling initiatives to ensure no one is left behind. Our industry experts will share practical strategies, success stories, and challenges in equipping individuals for an AI-powered economy, offering insights to build a more resilient and future-ready workforce.
- 3:15 PM
After a day of great content, what do you do with it? ISG will provide guidance on what your next steps should be for your digital transformation!
- 4:30 PM